Quality Service, Competitive Business. Setting the Standard in Customer Service is the definitive guide to world-class customer service delivery. It would be an invaluable resource for any business with customer services personnel. Where customer retention is key to business success, this book will help you achieve excellence in serving your customers.
Whatever the size of your business, it will be dependent on customers. Value your customers, and your business is more likely to succeed. If you have a customer services team or department, this book offers an invaluable reference resource on how to manage customer services resources effectively.
Quality Service, Competitive Business puts the role, leadership, and strategy of customer service operations into a truly business-aligned and -integrated perspective, allowing you to deliver high-value support and a memorable experience for your customer.