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Some business continuity problems 'caused by bad software updates'

22 June 2011

Around 50 per cent of companies in the UK have witnessed a business continuity problem as a result of software updates going wrong.

This is according to a new study, which indicates IT outages are sometimes caused by bad patches and the failure of organizations to ensure their systems are secure.

Carried out for GFI Software, it shows practices relating to software updates are falling short in many companies, with half of those polled reporting at least one business critical incident because of bad revisions, with many stating this had affected productivity.

Bad updates can result in incompatibilities and bugs that can disrupt operations, while firms are also leaving themselves vulnerable by failing to deploy patches within the first 24 hours after they are released.

Cristian Florian, GFI Software Product Manager, remarked: "The stark figures revealed by this research reinforce the importance of testing patches before deploying them in a production environment."

A recent glitch in a software update for internet-based storage company Dropbox left some customers' accounts accessible without passports.