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Business continuity processes 'need improved quality monitoring'

09 November 2009

Greater quality control is needed in business continuity management, the results of an online poll have shown.

The survey by Continuity Central discovered that one in three people questioned (32.5 per cent) reported that their employer did not undertake quality assurance of outputs in the field, although a third had plans to do so in the future.

Of the more than 150 respondents, the majority from the US and UK, those from larger businesses were more likely to do so than representatives of smaller firms, although medium-sized businesses were least likely to carry out such checks.

Formal systems were employed by 60.7 per cent of enterprises carrying out quality assurance of business continuity procedures, while 30 per cent employed informal strategies and 9.3 per cent were unsure.

Methods of quality assurance included certification and validation of preparedness, regulatory reviews, surveys, regular reports, independent assessments, inspections, key performance indicators and auditing.

In September, research conducted by the Business Continuity Institute found that 57 per cent of UK employers had not put plans in place in case of a second outbreak of the swine flu pandemic.

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