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Incident Management and Incident Communications Workshop

10 March 2011 - 10 March 2011

This workshop will focus on incident management and incident communications. It will aim, through presentations and facilitated discussions, to address a number of key questions:

• What is an ‘incident’?
• What are the key elements and considerations of incident management and incident communications?
• What is the role of the incident management team (IMT) during a crisis with regard to communications (both internal and external) when there is an established corporate communications function in place?
• What is the role of the BC Manager?
• What are the expectations of the media during a crisis – what do they want and why?
• How can the use of social media tools enhance and hinder incident communications?

More details available here when released